SBC loyalty card terms and conditions

Article 1 – Subject Matter

SBC club is a loyalty program operated by SEABREEZE AIR CARGO LLC is a limited liability company incorporated and existing under the federal laws of the United Arab Emirates, and the local laws and regulations of the Emirate of Dubai, registered under trade license no. 519234 having its address at P.O. Box 241866, Dubai, United Arab Emirates. SBC CLUB loyalty program is available in SBC stores and on the SBC web SBCEXPRESSCARGO.COM in the United Arab Emirates

These terms and conditions relate to the membership, earning, redeeming and rules of SBC CLUB loyalty program.

Article 2 – Terms and conditions acceptance

The use of the SBC CLUB loyalty card signifies the unconditional acceptance of the following terms and conditions that the subscriber acknowledges having read and accepted at the time of SBC CLUB’s registration.

Article 3 – Membership

The SBC CLUB loyalty card is free of charge for life and is immediately available upon request in participating SBC services for any person who is 18 years of age. It is strictly one loyalty account number per household (same address). The subscriber will be issued with one physical card and the same loyalty account number, for the subscriber and the household.

To join SBC CLUB, the subscriber must be registered on the loyalty website www.SBCEXPRESSCARGO.COM or in store by completing the information of the SBC CLUB registration form. The registration is validated within 24 hours. The registration must be done within 90 days following the first use of the card. After this notice, SEABREEZE AIR CARGO LLC removes the loyalty account and all acquired benefits.

The SBC CLUB loyalty card cannot be duplicated and/or used for any purposes other than those provided for in these terms and conditions. The loyalty card may not be transferred or used by anyone other than its subscriber and members of the household, for any reason.

Article 4 – Earning

The SBC CLUB loyalty card allows its cardholder to earn points: 0.05 point for every 1 Dirham spent and when making qualifying services at participating SBC EXPRESS CARGO in the United Arab Emirates. In order to collect points, the loyalty card must be handed to the checkout service before payment or if the customer is using SBC Web store SBCEXPRESSCARGO.COM the CLUB loyalty account number must be entered once for all.

Cardholders can earn points when they are using service

Article 5 – Redeeming

On the condition that the loyalty account is registered, when the cardholder accumulates 500 points, he will automatically receive a 25 Dirham loyalty discount at the checkout. A maximum of 4 discounts can be printed at a time. This 25 Dirham loyalty discount can be used against the cardholder’s next service in participating SBC EXPRESS CARGO pick up service and SBC EXPRESS CARGO stores in the United Arab Emirates and on the SBC Web store SBCEXPRESSCARGO.COM for an amount greater or equal to 50 Dirham within the expiry date specified on the loyalty discount. In the case of technical problems printing of the 50 Dirham loyalty discount, the discount will be automatically printed at the time of next service after a period of 24 hours. The cardholder could also ask the customer service to print it.

The 25 Dirham loyalty discount is nonrefundable and cannot be exchanged for cash and no change will be given. Each 25 Dirham loyalty discount is linked to the loyalty account which has received it and can’t be used by another loyalty account.

Article 6 – Loyalty account information

Once the 24 hours registration period has passed, the cardholder can access his loyalty account information:

• At the customer service desk or by calling the customer call center.
• On each receipt: information on previous and new points balance, points earned, 25 Dirhams loyalty discount redeemed and awaiting collection will be available.
• On his personal loyalty space at www.SBCEXPRESSCARGO.COM: information on previous and new points balance, points earned, 25 Dirhams loyalty discount redeemed and awaiting collection, personal details given at the time of registration.

The cardholder can modify his personal details anytime via the following: - At the customer service desk or by calling the customer call center - On his personal space SBCEXPRESSCARGO.COM

Article 7 – Claim and item refund

In case of a cardholder contesting missing points, 25 Dirham loyalty discounts, points balance, the cardholder has seven days to formulate his claim to the concerned store or to the customer call center.

Article 8 – Loss, theft, damage

The cardholder is responsible for any loss, theft or damage of his loyalty cards and must immediately inform the store if this occurs. The cardholder can request a new loyalty account with the delivery of new loyalty cards. SEABREEZE AIR CARGO LLC. declines any responsibility during the period between the loss, theft or damage and the declaration of the loss, theft or damage by the cardholder.

Any points accrued on the lost, stolen or damaged loyalty card at the time of the declaration will be transferred to the new loyalty account.

Article 9 – Removal

The SBC CLUB loyalty card is the property of SEABREEZE AIR CARGO LLC

The SBC CLUB loyalty card can be immediately suspended or terminated by SEABREEZE AIR CARGO LLC at any time if, in SEABREEZE AIR CARGO LLC reasonable opinion, that a Card Member:

• has breached these terms and conditions;
• has behaved fraudulently;
• has supplied false or misleading information to SEABREEZE AIR CARGO LLC C; or

If the SBC CLUB loyalty card is not used during a continuous period of 12 months SEABREEZE AIR CARGO LLC will remove the loyalty account and the cardholder will lose all the acquired benefits and will not be able to use his SBC CLUB loyalty card anymore.

If a cardholder wishes to close his SBC CLUB loyalty account, he could return his cards in store with a written notification stipulating his demand, his name, last name, loyalty account number and signature.

Article 10 – Responsibility

SEABREEZE AIR CARGO LLC. Is exempted from any responsibility for any direct or indirect consequences linked to any malfunction; nevertheless it will do the best to keep all the cardholder’s acquired benefits. SEABREEZE AIR CARGO LLC is exempted from any responsibility for any direct or indirect consequences linked to any fraudulent use or non-accordance use with these terms and conditions.

Article 11 – Terms and conditions modification or cancellation

Reserves the right to modify or cancel some or all of these terms and conditions.

Article 12- General

These terms and any disputes or claims arising out of, or in connection with, its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of the United Arab Emirates.