Refund & Cancellation Policy

SBC Express Cargo is the application developed to track or ship Cargos for the customers.

SBC Express Cargo is a sub division of Sea Breeze Air Cargo LLC.

The Sea Breeze Air Cargo LLC cancellation and refund policy as under:

1. There is no charge for any transaction if the order is cancelled before the Delivery Order (D.O.) is issued and within two hours of confirming the booking.
2. Transactions cancelled after issuance of the booking but before picking of the container will attract a cancellation fee + Service Tax. Exceptionally, for regular customer Sea Breeze Air Cargo LLC may decide to waive-off this charge.
3. Transactions cancelled after pick-up of container will attract a Cancellation Fee + the necessary empty drop-fee or any other charge towards damage/survey/washing of the container as levied by the shipping line + Service Tax. The empty drop fee will be dependent on the shipping line can to be confirmed at the time of the transaction.
4. Any transaction where containers are loaded onboard the booked vessel, 100% freight shall be termed as earned fully and non-refundable due to any reason. Sea Breeze Air Cargo LLC reserves their right to handle such matters on case to case basis covering any loss, liability, consequences and additional charges incurred by the shipping line. SBC Express can well manage expectations should your order is re-booked for any other country.

Notice of Cancellation

Any refund requests will be facilitated through emails to support@seabreezecourier.com with the shipment number.

Refund Mode

Refunds are issued through the same mode of payment through which the payment was received. If you paid online via the payment gateway, we may remit directly into your account reducing the bank transaction fee of 2% + Service tax on the initial payment.

Refund Time

The refund will be issued within 7 working days of the date of receipt of the refund request.

Note

In the event a shipment does not proceed AFTER a quote is accepted by the customer on the website, but BEFORE any services are performed by Sea Breeze Air Cargo LLC, the customer may be contacted and requested to provide information which confirms the basis of the cancellation. This may include written CONFIRMATION of the CANCELLATION signed by both the buyer and the seller, including reasons for the cancellation, identification of the party responsible for the cancellation, and comments. Repeated cancellation of a similar nature for reasons un-approved by PYC may entitle Sea Breeze Air Cargo LLC at its discretion, to cancel your membership. It may also impact your rating on PYC. Failure to exercise this discretion and cancel your membership after any cancellation does not prejudice Sea Breeze Air Cargo LLC.

A CANCELLATION is not deemed to have occurred if shipment is DELAYED or RESCHEDULED at a time suitable to both the buyer and the seller.

For Additional Query, Please Contact:

Sea Breeze Air Cargo LLC
Ware house # 26
Shed #5
Al Qouz Ind Area -4
Dubai
United Arab Emirates
Tel: 043233604
Email: support@seabreezecourier.com